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Question, bug, billing issue, or content takedown request? Email us and we'll get back to you within 72 hours.
Open the Square Shotz app, go to Settings > Account, and tap Restore Purchases. Purchases are tied to your Apple ID, so signing in with the same Apple ID on any device will restore them.
In the app, open Settings > Account > Delete Account. This removes your profile from leaderboards and clears your server-side data. If you can't sign in to delete your account, email us from the address linked to your account and we'll handle it.
Tap any player's name or avatar to open their profile, then tap Report Player. Pick a reason and submit. Reports are reviewed by our team and accounts that violate our community guidelines can be suspended or banned.
From any player's profile, tap Block Player. Blocked players won't be matched against you in online play and can't send you friend requests. You can manage your blocked list under Settings > Privacy > Blocked Players.
If you're using a VPN, try disabling it — VPNs can interfere with matchmaking. If you still have trouble, email us with the details (device, iOS version, time of day) and we'll dig in.
Force-quit and relaunch. If it crashes repeatedly, email us with a description of what you were doing when it crashed. Our automated crash reporting helps us spot issues quickly.
In-app purchases are processed by Apple. Refund requests for digital items must be submitted through Apple at reportaproblem.apple.com. For physical board pre-orders, email us directly.
Press, partnerships, or business inquiries: same email, please put [PRESS] or [BUSINESS] in the subject line so we can route it quickly.